The best customer support I've ever received in my life from a manufacturer

This has nothing to do with COVID-19, but I was blown away by the customer support I received from Aputure and I thought you all should know what great customer support looks like.

Executive summary

I reported what I thought was a software issue in an Aputure light I purchased from Amazon almost 2 years ago.

Less than 40 minutes after I sent my message, I received a response that they are shipping me a replacement and they even gave me the UPS tracking number. So I checked it and replacement will be here… tomorrow.

I was floored. I’m 65 years old and this is the best customer service I’ve ever received from any manufacturer.

See the comments for other great companies.

Details

I have a bunch of Aputure products that I’ve ordered via Amazon.

Almost two years after I got the MC light, I discovered that when it is powered via the USB cable, it doesn’t respond properly to the Sidus link application to turn the light on and off.

So I used the support form on the Aputure web site to ask what to do since upgrading the firmware didn’t solve the problem.

Less than 40 minutes after I filled out my form, I had a response back with a UPS tracking number.

I was floored. I just wanted you to know.

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